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Shipping & Returns

Prices and order acceptance

All prices shown on this website are in Australian Dollars, are subject to change without notice, and include Australian 10% GST. We are a Tax Registered Business (ABN: 26 073 433 299) and will provide a tax invoice with all goods sold. The shopping cart will display the total (inc GST) price. Your order-confirmation e-mail will also show the inc-GST total, and you will receive a Tax Invoice from us, available from the website, once we have accepted your order and shipped it.

Prices change from time to time; we do endeavour to be accurate, and we will contact you if a price has changed significantly from our published price when you place your order - please note that an order is an offer to purchase, and does not constitute a binding contract until it is accepted by us - we acknowledge acceptance of your offer by shipping your order - Errors and Omissions are Excepted.

 

Returns Policy

Please research the products carefully before placing an order. We do not provide refunds or exchanges for incorrectly ordered goods, or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, for the original buyer only. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods replaced or repaired if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by manufacturer-refurbished goods of the same type rather than being repaired. Manufacturer-refurbished parts may be used to repair the goods.

For parts tested to have manufacturing defects a short period after their invoice date (DOA), we will replace them from our stock where possible, or offer you a refund/exchange for similar goods. Goods that have had a fair amount of use are entitled to be repaired.

If replacement or repair by manufacturer is not possible, a refund or exchange for similar goods will be offered, however if the goods have had a fair amount of use, we may deduct a ACCC-allowed restocking charge from any refund/exchange offer made.

We do not send out replacement parts in advance of receiving the original parts back for testing - please buy from a vendor that offers on-site advance hardware replacement service contracts (such as HP) if you need this level of service.

If you need support, please email us at support@encomtech.com.au or call (02) 9519 6013 From 10:00am to 5:00pm. If our support staff ask you to return an item to us for repair or replacement, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return enquiry status.

Warranty is available for the original purchasers only, to prevent disputes over who owns the goods - please do not give your login to anyone you might sell used goods to!

Shipping

We ship to all destinations in AUSTRALIA ONLY, using a number of Courier services, such as Australian Air Express, and Go Logistics. Shipping to other countries is not offered, sorry - postage costs from Australia to the rest of the world are just too expensive.

A flat-rate of $16.50inc GST applies per product, as most of our products are big enough that only 1 can fit in each courier Airbag.

There's no pickup service available at the warehouse for security reasons, sorry.

Please make sure you give us an address that's always attended in the daytime - the courier requires a signature. We can only ship items below 500grams to PO Boxes, items heavier than 500grams are shipped with a person-to-person courier service that requires a signature on delivery, so do not use Parcel Locker or PO Boxes as your shipping address for items larger than 500Grams (pretty much anything except Riitek mini-keyboards).

If you wish to use a PO Box, we can only accept payment by Paypal, Deposit, Cheque, or Money order - Credit Card orders need to be signed-for at a physical address.

Please note: If you give us an unattended address, and your parcel is sent with Startrack, they will redirect it to the post office for an additional $9.90 charge. If your parcel is bulky and has been sent with Toll Ipec Road Freight, they will redeliver for $19.80. We will deduct these redelivery charges for unattended addresses from your credit card after delivery.